If you have an issue with a booking, payment or travel service arranged through Persia Travel, you can submit a claim for review by our support team.
We understand that travel disruptions and booking issues can be stressful. Our team will review your claim and work to resolve the matter as efficiently as possible.
To submit a claim, email us with the following information:
You may also contact us by phone to submit a claim or check the status of an existing claim.
We aim to review claims as quickly as possible.
Most straightforward claims are reviewed within 24 to 48 hours. More complex matters may take longer where we need information from airlines, hotels, payment providers or other travel suppliers.
We will contact you if additional information is required.
If your claim relates to a payment, cancellation, refund, incorrect charge or booking issue, please provide as much information as possible so our team can investigate the transaction accurately.
Where the booking involves a third party travel supplier, resolution may also depend on the applicable supplier terms and their response time.
Persia Travel takes reasonable steps to identify and resolve booking or payment issues before they become formal disputes.
Customers should review booking confirmations, passenger details, travel dates, pricing and payment information carefully and contact us promptly if any information appears incorrect.
Persia Travel uses security and fraud prevention measures designed to identify suspicious or unauthorised transactions.
Depending on the transaction, our verification process may include:
Where suspicious activity is detected, a booking or transaction may be held temporarily while verification is completed.
Submitting a claim does not automatically mean that a refund, compensation or other remedy will be approved.
Each claim is assessed based on the circumstances of the booking, applicable travel supplier conditions, payment records and relevant consumer rights.
Persia Travel
25A Tunstall Square
Doncaster East VIC 3109
Phone: 1300 105 090
Email: info@persiatravel.com.au
